At Northwestern Memorial, we are committed to providing quality healthcare. To us, that means providing the Best Patient Experience to every patient,
every time. Our goal is to provide care that is:
- Effective,
- Timely,
- Safe,
- Courteous, and
- Convenient.
You might be wondering why quality healthcare should matter to you. Though the definition of quality care varies from person to person, we believe
there are some things that are important to everyone. We hope you’ll use this site to:
- Discover more about Northwestern Memorial and the care we provide to our patients;
- Learn how to be a partner in the healthcare you receive;
- Find a list of questions to ask your doctor before you undergo treatment; and
- Provide feedback to us about your thoughts, opinions and questions.
In addition to our healthcare quality data, you will find information on the site about our commitment to constant improvement. We know that no
matter how hard we try, we don’t always provide The Best Patient Experience to every patient, every time. But we want to. When our scores are
lower than we’d like, we take it very seriously, and we work to find ways to improve. We implement new programs and procedures to ensure that we
get better every day.
We hope our dedication to each and every one of our patients and to continuously improving our healthcare services will make you feel comfortable
coming to Northwestern Memorial Hospital for your care. Thank you.